Shipping & Returns
At Ka-He we want our garments to be with you for seasons to come, so making sure the fit is perfect and that it works with your wardrobe is extremely important. That’s why we offer a free custom ‘made to measure’ service. We will do everything we can to ensure a quick and smooth delivery, if there are any issues or delays please contact us at firstname.lastname@example.org
Once the order is placed we will contact you with an estimation of a dispatch day. Please keep in mind an estimated garment making time of one to two weeks.
All orders will be sent with tracking with Australian Post. Prices have been calculated using the Australian post website. Please state if you would like signature on delivery.
Please note we cannot be held responsible for an incorrect address being entered on your order. Additional fees may apply if you need to update your address once order has been dispatched.
- Metro Australia: 1-3 Business days
- Rural Australia: Up to 10 days
- International: Up to 14 days
Returns & Exchanges
If your garment arrives and isn’t quite right, we do accept returns on items which are not worn, altered, washed or damaged with all tags in place. Please try on your purchases for size and fit in a clean indoor environment and take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
It is your responsibility to make sure you measure your self correctly. Please refer to our “How to measure yourself” guid. If a garment is made to these measurements and is still not quite right. Do not worry, we have hearts. We can remake the garment for you to the adjusted measurements. An extra service fee may apply.
If you would like to exchange or return a product for any reason, contact us at email@example.com within 48 hours of receiving your order. The item must be posted to us within 7 days of receiving your order. Any returns posted after this time will not be accepted.
We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and keep your ‘Tracking Number’.
We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Ka-He only in the case of damaged, faulty or incorrectly supplied goods.
Once returned items have been received they will undergo quality review and when cleared, you will either be sent your new items (for exchange) and refunded the outstanding amount if items differ in price, or refunded the full amount (excluding postage cost) to the credit card used to make the original purchase.
We thoroughly check all items to ensure they are in perfect condition before shipped, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging.
Any claim for damage to items received or shortage in shipment must be notified to Ka-He via email within 48 hours of receiving goods; claims after this period will be rejected.
Please post all returns, carefully folded and securely packaged to:
397 Johnston Street